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1.5 Based on 9 reviews
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    • Pricing 2
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    • Customer service 7
    • Delivery 4
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No one should do business with ShopRTACabinets. I only received half of my order 3+ weeks later than they promised. I was told that their cabinets get lost during shipping all the time and that they simply replace the cabinets with no questions asked. When comparing what ShopRTACabinets said they sent with what UPS said was actually sent, the differences were staggering. I received 3 shipments from ShopRTACabinets and they told me all three... Read more

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Shop Rta Cabinets - RTA  = Really terrible attitude - Customer service is the worst
1 of 3

I placed a $3700 order that was received damaged. Never even removed it from the truck since the trucker wouldn't allow it until his bill was signed. I emailed AND called customer service who e-responded with "when the order is received back at the warehouse, a new order will be shipped" and that was it, then not another word from them. After trying and trying I received and email from their JOKE of an operations manager "Jake" who offered to... Read more

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liars, cheats and scammers worst company ever. Please do not order from them ever experience is the same . Hard working people have lost money from them and you have no recourse because you sent them a bank check awful awful awful! If you have questions about this company before u order constant the the Chicago better business bureau. Sent money, cabinets never sent still waiting on a refund we were continually listed to by this company Angela... Read more

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Placed ordered, was promised would ship in 2-3 weeks, that became oh oops will get out next week, which then passed to 6 weeks, 7 weeks, 8weeks..9 weeks...Told them to cancel. Still no refund. They order everything from China, I suspect they're using new order money to cover cost of old orders etc etc. So when the music stops, someone is going to get stuck with no cabinets and no money. You cannot reach them by phone, they will never ever call... Read more

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I ordered cabinets on 9/20/2015. They were supposed to ship in 2-8 weeks. I tried to contact them several times to get an update on my order and only occasionally would they reply and say they would ship soon. I have received nothing. I have contacted them after 8 weeks to cancel and requested a refund. I have contacted them daily since 11/16. They will not respond. You will never talk to a live person, only recordings. If you see a... Read more

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I have had the worse experience ever- This is the first review I have ever written and I purchase a lot of big-ticket items online. I have sent over 30 emails over the past two months - I was told my cabinets would be shipping for over a month- I finally demanded a refund and it has been several weeks and I have not seen my money. They took the money out of my account immediately (the reason that they only take a check is because you cannot get... Read more

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Bought cabinets at a 50% discount off their prices. Once the money had been withdrawn from my bank account I was very nervous and having second thoughts. They shipped my cabinets that week and I only received 1/2 of them. Tried to call them and could never speak with anyone. Always had to communicate thru email. Any company that you can not talk to says stay away to me. Anyway, they said they shipped all my cabinets to me. Now I thought I was... Read more

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Ordered cabinets 7/9/15 with high hopes, $2753 worth of hopes. Got zip even after promises of order to ship with in 2-8 weeks which was out right lies. 12 weeks and just their lies. Can't move into new home due to gutted old cabinets out. Contacting attorney general for help. So many good companies hard to believe I found this lemon to order mine from. Strange I ordered flooring same day got those the next week. Shoprtacabinet lacks in every way... Read more

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I place an order with Cabinets Direct RTA in December of 2014 and did not receive my order until March 2015. The order was not shipped until the latter part of Feb. and it took the freight company 3 weeks to deliver. I was so mad that I went to the loading dock to pick up my order and saw what bad shape the items were in that I filed for damage replacements. Shortly after my complaint CDR changed their name and website. Now Central Transport is... Read more

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I ordered cabinets in April of 2015 have no cabinets nor no refund. I got two fedex tracking numbers generated from his computer but never sent. I have turned him into the FTC, FBI and Illinois Attorney General. I googled internet fraud and the US department of justice came up. I plan to call them next week and turn him in they have a fraud main switchboard. I also plan on calling the Chicago FBI and reporting him and the Illinois governor... Read more

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